Discover 5 key lessons from our hands-on experience implementing AI to scale Quality Assurance for contact centers and support centers.
Cybersecurity is the new forefront of warfare and it's not a game. If you're not constantly reviewing your defenses, you could become the next victim.
What can we learn about work from triathlons? Turns out we can learn a lot - from community to diversity to preparation - Conor Pendergrast shares.
Will automation eliminate humans in customer support? Chafik Abdellaoui doesn't think so, but he does think it will make humans much more efficient.
After years of experience in the gaming industry, Tony Won implemented the mechanics of RPGs into his employee management framework.
Improving patient experience begins with with how patients are treated by healthcare professionals, says Dr. Rachel Hitt.
Unveiling (and solving) the dirty little secret of corporate training in contact centers with Casey Denby.
Explore how a life in events management and music promotion prepared Jarad Haggard to be a successful Customer Success Manager
Explore how a life in events management and music promotion prepared Jarad Haggard to be a successful Customer Success Manager
As business becomes increasingly global, acknowledging and embracing cultural relativity leads to stronger teams and performance, says Bunyamin Cankirli.
CX is broken. Customer Service Evangelist, Amas Tenumah, says it's a feature, not a bug and the only way to fix it is for customers to demand change.
Scaling Support Teams can be treacherous but Charlotte Ward has navigated these waters many times. She shares her expertise.
What does it take to redesign a community experience? Neal Travis explores technology, moderation, VoC, and measures of success.
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