Discover 5 key lessons from our hands-on experience implementing AI to scale Quality Assurance for contact centers and support centers.
Explore the intersection of sports and employee experience and the importance of workforce engagement management in contact centers with Ian Storm.
AI proxies are beginning to do mundane tasks for us, including contacting customer service for things like streaming service cancellations.
Frozen Custard, AI, BPOs, Taxis, and more pop up in this wide-ranging conversation with Nathan Muniz, owner of 247Secretary.
Let’s hit rewind this week and take a quick listen to some moments from some of my favorite episodes from the past year.
How do you prepare for harsh and unpredictable changes? Jeremy Hyde has suggestions for your contact center to consider.
How do you go beyond brand awareness and tap into brand engagement? Anders Boulanger, CEO of Engagify has the cheat codes and he's sharing them!
Has your employer's empty eyes seemed to pass you by? Jevon Wooden wants to help your employees stop dancing with themselves.
Company growth eventually requires growth of the leadership team. But how do you find the right fit? Corey Harlock joins to discuss.
Thanksgiving, Playbooks, CX, and Support in this special holiday episode of Next in Queue featuring Andrew Rios.
Job seekers and employers struggle today to find the right fit but Tim Glowa joins to discuss solutions to common challenges for both.
Should companies offer more unapologetic experiences? Justin Robbins thinks so and he joins to discuss this, BBQ, bourbon, and more!
Cybersecurity is the new forefront of warfare and it's not a game. If you're not constantly reviewing your defenses, you could become the next victim.
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