Discover 5 key lessons from our hands-on experience implementing AI to scale Quality Assurance for contact centers and support centers.
Dive into the past, present, and future of Quality Assurance for Contact Centers with JD Fairweather and learn how QA is evolving rapidly for contact centers.
What can donuts teach us about Customer Experience and why are there so many guys on these "CX guru" lists?
Customer Experience is highly impacted by front line employees. Chris Carter discusses that impact, Voice of Employee, Employee Experience, and more!
Voice of Customer programs have evolved over the past two decades. CX pioneer, Mike Kendall, shares just how much has changed and what has stayed the same.
What skills will contact center leaders need to develop as AI takes on more and more functions and is your contact center prepared?
What lessons can home services businesses learn from "The Disney Way"? It turns out, a lot, says Vance Morris. And those lessons drive customer loyalty!
What's necessary for great customer service? Neal Woodson pondered this question and it became the title of his latest book.
Startups have unique challenges. Healthcare startups amplify those challenges. Jordan Hooker joins to explore them.
Digital Accessibility isn't just about making things useful for a small group of people - it's about making things more useful for nearly everyone.
Emotive Loyalty is the key to resonating with changing consumer habits but how do you drive it? Chris Gillen breaks it down.
Explore the intersection of sports and employee experience and the importance of workforce engagement management in contact centers with Ian Storm.
AI proxies are beginning to do mundane tasks for us, including contacting customer service for things like streaming service cancellations.
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